We’re building a relationship-oriented bank for the contemporary world. The Client Journeys, Value-Add and Modernization team helps shape and deliver servicing experiences that are reliable, scalable, and aligned with our clients' needs; As a Director, Product Owner, you'll set the vision, goals, and priorities for the Payment Servicing Platform (PSP) Release squad, ensuring your roadmap supports card servicing objectives and broader business and technology strategies. You'll manage a complex backlog, translate business needs into clear delivery priorities, and guide release planning to maximize value while balancing risk, feasibility, and client impact. Working closely with business, technology, operations, and control partners, you'll resolve dependencies, align stakeholders, and support high-quality production releases. You'll also help strengthen squad practices and delivery effectiveness through continuous improvement, operational readiness, and a focus on resilient outcomes. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Lead release planning and make informed trade-off decisions related to scope, sequencing, timing, and dependencies. Lead through partnership and influence
- Collaborate with Crew Leads, Crew Tech Leads, Chapter Leads, Agility Coaches, squad members, peer Product Owners, and key business partners to deliver outcomes across the full development lifecycle. Manage risk and operational readiness
- Incorporate governance, controls,



production readiness, and operational resilience into planning and delivery. Proactively assess release impacts, monitor implementation outcomes, and partner with support teams to strengthen performance over time. Navigate complexity across teams
- Build strong relationships across squads, crews, business units, and external partners where needed to resolve risks, issues, and dependencies, and communicate priorities, delivery status, and outcomes clearly to stakeholders and leadership. You have experience in a product ownership, delivery leadership, or comparable business and technology role within an agile environment. You give meaning to data. You use sound judgment to balance business value, delivery feasibility, risk considerations, and operational impact. You know that relationships and networks are essential to success. You inspire outcomes by building credibility, communicating clearly, and working effectively across business, technology, operations, and control partners. You collaborate effectively with developers, quality assurance professionals, business specialists, and stakeholders to deliver strong client and servicing outcomes.



You can demonstrate experience in backlog management, agile delivery, release planning, stakeholder management, risk and dependency management, and delivery across the full development lifecycle. It’s an asset if you have knowledge of day-to-day banking products, money movement, cards, payments, servicing operations, architecture, data flows, application programming interfaces (APIs), integrations, environments, or cloud concepts. You have a degree/diploma in Business, Computer Science, or a related field. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. a paid day off dedicated for you to use to invest in your growth and development. *You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. Job Location Toronto-81 Bay, 25th Floor Employment Type Regular Weekly Hours 37.5 Skills Agile Methodology, Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Go-to-Market Strategies, Influencing Without Authority, Mentorship, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping #

📌 Agile Product Owner II (Toronto)
🏢 CIBC
📍 Toronto