Join a results-driven remote team as a Customer Success Sales Manager. Utilize your sales experience to build relationships, retain members, and enhance account value.
In this essential role, you'll combine sales and customer success to onboard new members effectively and ensure their long-term engagement. You will proactively monitor member interactions, mitigate churn, and track key renewal indicators with CRM tools. Your skills in fostering trust and understanding renewal risks will help maximize client retention metrics.
Key Responsibilities:
Onboard recent members within their first week
Check in proactively on quiet members to mitigate churn
Track member health and renewal signals in the CRM
Report on engagement and retention metrics
Identify account expansion opportunities effectively
Requirements:
2+ years of proven sales experience
Currently based in Canada
Robust record of driving renewals and retention
Experience with CRM tools like HubSpot or Salesforce
Background in coaching or membership programs
Bring your customer-driven approach to enhance member success and engagement as a Customer Success Sales Manager.