Apply your MOA experience and customer service skills as a Customer Support Analyst supporting Ava EMR from the Vancouver Area remotely.

Ava Industries seeks an experienced MOA transitioning into healthcare technology support. You will assist customers, troubleshoot software, deliver training, and maintain transparent resources. The role serves clinics using Ava’s cloud-based EMR and supports workflow improvement. Familiarity with medical terminology, clinical workflows, and other EMR software is valued.

Key Responsibilities:
Support clients by phone and email
Troubleshoot software issues and provide solutions
Train current and existing Ava users
Create guides, manuals, and video tutorials




Report bugs and recommend support improvements

Requirements:
Minimum two years’ MOA experience in medical offices or hospitals
Customer service or hospitality experience considered an asset
Solid interpersonal, verbal, and written communication skills
Google Workspace proficiency and document creation experience
Knowledge of medical terminology and clinical workflows

Bring MOA knowledge, problem-solving ability, and customer communication skills to Ava EMR support for healthcare clients.
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📌 Customer Support Analyst Ava Emr Calgary
🏢 Ava Industries
📍 Calgary