Launch your career with Cozey as a Customer Happiness Ambassador, focusing on enhancing customer interactions through various channels. Embrace the chance to grow in a supportive e-commerce setting.

Cozey is seeking a passionate individual to join their expanding team as a Customer Happiness Ambassador. This role is ideal for motivated specialists eager to develop a customer-first mindset. You'll engage with customers via emails, live chats, and social media while becoming an expert on products and promotions.

Key Responsibilities:
Enhance customer interactions through diverse channels
Become a product expert for informed support
Resolve order and product assembly challenges swiftly
Proactively follow up with customers for exceptional service
Collaborate to manage and fulfill special orders effectively

Requirements:
One year of customer service experience
Familiarity with AI tools like ChatGPT is a plus
Outstanding English proficiency; French is beneficial
Availability from 8AM to 12AM EST, 7 days a week
Previous contact center experience is an asset

Your skills in customer support and creative problem-solving will drive Cozey's mission in the furniture industry.

📌 Customer Happiness Ambassador At Cozey Ottawa
🏢 Cozey
📍 Ottawa