Support Grainger’s inside sales activity in Windsor by managing quotes, orders, substitutions, and customer follow-up with precision and clarity.
As an Inside Customer Service Representative, you will respond to customer and WFS Account Manager requests. Your responsibilities include sourcing products, seeking special contract pricing, and handling returns. You will also review reports, follow freight and billing instructions, and support WFS quality and safety systems.
Key Responsibilities:
- Process customer orders from requests and quotations
- Seek special contract pricing from applicable vendors
- Follow up on customer concerns and back orders
- Review reports and make required inquiries
- Follow billing, freight, safety, and quality procedures
Requirements:
- Minimum one to two years customer service experience
- Organized communication and effective relationship-building abilities
- Solid time management and organizational skills
- Proficient computer skills and aptitude
- Ability to work independently and collaboratively
Bring organized customer support, vendor coordination, and order management skills to Grainger’s Windsor customer service team.