Support Stingray customers from Montreal using email communication, issue reproduction, and practical problem solving. The position offers a hybrid work policy on a temporary contract.

As Customer Experience Specialist, you will resolve product or service concerns while representing Stingray’s brand. You will clarify customer reports, determine causes, explain solutions, and follow up on resolutions. Customer information supports reporting and analysis, while reproduced issues move to Technical, Content, or Delivery Teams.

Key Responsibilities:

- Resolve product and service issues through customer clarification
- Explain suitable solutions and follow up promptly
- Represent Stingray during front-line customer interactions
- Escalate reproduced issues to specialized teams
- Prepare customer information for analysis reports

Requirements:

- Three years of similar position experience minimum
- English and French written and verbal fluency
- Independent and team-oriented working ability
- Microsoft Outlook, Excel, and Word knowledge
- Stress management during peak business periods

Apply customer support experience, Microsoft Office knowledge, and analytical judgment to help resolve Stingray service issues effectively.

📌 Customer Support Specialist Montreal (Canada)
🏢 Z953
📍 Canada