Shape member and client experiences at Desjardins through service quality, business relationships, and full time onsite team leadership. Strengthen results with customer focus.

This management position oversees employees dedicated to members and clients, ensuring high-quality service and effective business relationships. You monitor a business plan, follow up on results, and provide recommendations reflecting member and client needs. Extensive organizational and line-of-business knowledge supports the work.

Key Responsibilities:

- Ensure service quality and manage member experiences
- Build and maintain long-term client relationships
- Monitor business plans, results, and unit performance
- Provide recommendations addressing member and client needs
- Promote Desjardins and strengthen community roots

Requirements:

- Bachelor’s degree in a related field
- At least two years of relevant experience
- French-language knowledge is required
- Strong customer focus and action orientation
- Extensive organizational and business-line knowledge

Use customer focus, decision quality, and business relationship skills to manage member experiences for Desjardins onsite.

📌 Desjardins Client Experience Manager (Bedford)
🏢 Desjardins
📍 Bedford