Patient relations expertise and de-escalation skills support this regular full time Patient Care Quality Liaison position with Island Health. Multiple-site travel may be required.

Reporting to the Manager, Patient Care Quality Office, this position manages complex patient, client, and resident concerns. The liaison applies conflict resolution, crisis intervention, and analytical skills while balancing organizational requirements with patient needs. The work includes consultation, education, complaint management, and feedback reporting.

Key Responsibilities:

- Address complaints and concerns in timely, respectful ways
- Apply judgement to complex, confidential, sensitive issues
- Consult with healthcare professionals on patient care concerns
- Develop, coordinate, and deliver educational presentations




- Analyze feedback and identify improvement opportunities

Requirements:

- Relevant human services bachelor's degree or equivalent preparation
- Three years' conflict resolution or crisis intervention experience
- Ability to manage emotionally charged patient and family situations
- Ability to facilitate interdisciplinary groups collaboratively
- Effective verbal and written communication with advanced writing skills

Use conflict resolution, education, and patient relations capabilities to help Island Health address concerns and improve care quality.

📌 Patient Relations Conflict Resolution Specialist (Nanaimo)
🏢 Vancouver Island Health Authority
📍 Nanaimo