Lead Alumier Labs’ global customer experience evolution through Voice of Customer, journey design, and data-driven performance reporting.

This full-time remote Ontario position leads the shift from Customer Service to proactive Customer Success. You will own the customer journey, from onboarding and first order through reorder, fulfilment, and issue resolution. Partner across Sales, Marketing, IT, and global markets to turn customer insight into action.

Key Responsibilities:

- Map and improve the end-to-end customer journey
- Build and own Voice of Customer programs
- Measure engagement, retention, and commercial results
- Use data to identify accounts needing proactive attention
- Share customer findings and close the feedback loop

Requirements:

- Customer Success, Experience, Care, or Operations experience
- Experience leading teams and cross-functional projects
- Track record improving customer-facing functions
- Robust analytical skills and performance reporting experience
- Commercial understanding of engagement and reorder behaviour

Shape Alumier Labs’ global customer experience with journey improvement, Voice of Customer, analytics, and commercial customer insight.

📌 Global Customer Experience Senior Manager (Toronto)
🏢 AlumierMD
📍 Toronto