Build Member relationships through inbound and outbound conversations as a full time Libro Connect Specialist in Libro Credit Union’s Contact Center. Use lending knowledge daily.

You will coach high-potential Members toward financial goals by exploring their situations, aspirations, and needs. The specialist supports personal lending, relationship-building calls, email, text, and seamless referrals to appropriate experts. Availability includes scheduled shifts within stated operating hours.

Key Responsibilities:

- Conduct holistic conversations about goals, needs, and aspirations
- Make inbound Member calls and outbound relationship-building calls
- Provide personal lending solutions tailored to Member needs




- Collaborate with sales teams and internal business segments
- Seek coaching and feedback to improve performance

Requirements:

- Two to three years’ experience in a financial institution
- Experience in sales, cross-selling, and customer service
- Strong understanding of lending, credit, and risk
- Virtual Call Centre experience strongly preferred
- Accountability, courage, high performance, and inclusive mindset

Use financial services experience, collaborative selling, and Member coaching to help grow relationships within Libro’s Contact Center.

📌 Financial Services Contact Centre Specialist (London)
🏢 Libro Credit Union
📍 London