Help hotels succeed with Sadie’s voice AI platform through implementation, account management, and thoughtful customer feedback analysis.

This Customer Success Manager role combines hands-on software implementation with long-term relationships across hotel partners. You will set expectations, coordinate integrations, train non-technical staff, and remain the main contact after go-live. You will also identify patterns in hotel feedback, support product priorities, and help accounts use features that matter.

Key Responsibilities:

- Set clear expectations during hotel onboarding kick-offs
- Coordinate integration work and communicate progress to hotels
- Build relationships with hotel operators and managers
- Identify adoption issues and contact hotels proactively




- Support expansion, referrals, and relevant integration opportunities

Requirements:

- At least two years in customer success, account management, or hospitality technology
- Experience working at or managing a hotel
- Empathy for hotel operators under operational pressure
- Robust communication when training staff or explaining delays
- Ability to manage competing priorities independently

Apply hospitality knowledge, implementation discipline, and customer insight to improve adoption and outcomes for Sadie hotel partners.

📌 Hospitality Technology Customer Success Manager (Montreal)
🏢 Sadie
📍 Montreal