Strengthen claims quality at Definity through audits, technical feedback, and performance management within a flexible hybrid work experience. Guide staff development and operational consistency.

As a Team Leader, you will oversee Auto Claims Representatives while monitoring claims files and supporting process adherence. Your responsibilities include completing audits, reviewing reports, delivering coaching, and identifying training opportunities. You will also participate in hiring and performance evaluations.

Key Responsibilities:

- Review and monitor claims files through quality audits
- Provide feedback on performance, productivity, and process adherence
- Identify training opportunities and communicate policy changes




- Conduct evaluations and support staff selection activities
- Initiate vacancy interviews and recommend current hires

Requirements:

- Three to five years handling varied direct Auto claims
- One to two years supervising employees
- Proven performance management and mentoring experience
- Strong communication, organizational, and analytical abilities
- Calm, adaptable approach during busy periods and change

Apply your claims auditing, performance management, and coaching strengths to support quality assurance across Definity’s Auto team.

📌 Claims Supervisor Quality Assurance (Calgary)
🏢 Definity
📍 Calgary