Use French and English to deliver technical support as a Bilingual Service Desk Analyst at Buchanan Technologies. Troubleshoot issues through multiple customer channels.

This customer-focused analyst supports users across North America and around the world. The work combines communication, problem solving, and technical troubleshooting. Support includes Microsoft Windows, Microsoft 365, account administration, and common business applications while documenting incidents and resolutions.

Key Responsibilities:
Support customers by phone, chat, email, and self-service
Troubleshoot hardware, software, access, email, and connectivity issues
Perform password resets and user access requests
Document incidents, requests, activities,



and resolutions accurately
Escalate complex issues to specialized support teams

Requirements:
Skilled working proficiency in French and English
High School Diploma or equivalent
Robust customer service and communication skills
Basic computer proficiency and accurate documentation ability
Ability to work independently and within a team

Apply bilingual communication, customer service, and troubleshooting skills while supporting Buchanan Technologies users across diverse technology settings.
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📌 Bilingual French Service Desk Analyst Charlottetown
🏢 Buchanan Technologies
📍 Charlottetown