Deliver exceptional customer service at Planet Fitness in Nanaimo, BC, using robust communication and problem-solving skills during morning shifts. This part time position welcomes members and supports their club experience.

As a Front Desk Associate, you will balance multiple responsibilities while promoting positive customer satisfaction and loyalty. You will provide telephone service, answer questions about procedures and policies, and communicate product perks and special promotions. The role also includes payment handling, club cleanliness, and resolving customer concerns.

Key Responsibilities:
Welcome and exit members professionally with friendly hellos and goodbyes
Answer telephone calls promptly with complete, accurate information




Resolve customer concerns using communication and problem-solving skills
Accept payments, provide change, and issue receipts
Maintain club cleanliness for up to 50% of shifts

Requirements:
High School Diploma or equivalent
At least six months of face-to-face retail customer service experience
Must be at least 18 years old
Ability to manage multiple responsibilities independently
Flexible availability for weekday or weekend hours

Bring accurate payment handling, friendly communication, and customer service skills to Planet Fitness members in Nanaimo, British Columbia.
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📌 Front Desk Customer Service Associate Nanaimo
🏢 Ecp Canada Operations
📍 Nanaimo