Lead guest service operations at Pilot Company by guiding cashiers and processing merchandise and fuel transactions across travel center shifts.

As a Lead Guest Services Team Member, you will oversee one to two cashiers while delivering customer-focused service. The work includes transaction accuracy, shift coordination, restricted merchandise compliance, and support for additional travel center functions. Your leadership helps guests and team members receive consistent support.

Key Responsibilities:
Lead one to two cashiers during assigned shifts
Process cash, credit, and debit transactions
Complete end-of-shift reports and closing procedures
Resolve guest issues and communicate concerns to management




Determine breaks and team member placement

Requirements:
Previous retail operations experience or working knowledge
Solid customer service skills and customer-focused approach
Proficiency with calculators, computers, and other equipment
Ability to interact with team members, customers, vendors, and representatives
Versatile availability for nights, days, weekends, and holidays

Bring retail knowledge, transaction skills, and shift leadership to support guests and cashiers at Pilot Company travel centers.
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📌 Lead Guest Services Cashier Sherwood Park (Canada)
🏢 Pilot Travel Centers
📍 Canada