Position: CRCL (Crisis Response, Community Led) CoordinatorWork Site: 40 Begbie St., New Westminster BCSalary: $33.00 per hourHours: 40 hours/week (flexible hours required to meet operational needs)Who We ArePurpose Society is a community-based multi-service organization dedicated to delivering comprehensive programs for children, youth, and families. We focus on enhancing well-being, strengthening family functioning, and promoting personal responsibility through a client-centered approach. Our services are provided in a safe, respectful environment that values diversity and community connection.The OpportunityWe are seeking a passionate and committed CRCL Coordinator to join our innovative team and make a meaningful difference in our community. The Crisis Response Community Led (CRCL) team offers an alternative to police involvement at mental health crisis calls in New Westminster. The teams offer crisis support services that integrate cultural safety protocols and holistic care options for callers in crisis aged 13 years and older. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.As the CRCL Coordinator, you will play a key leadership role in overseeing all program operations, supporting frontline staff, and advancing a model of care rooted in equity, dignity, and community connection. The successful candidate will have a strong understanding of the various barriers to access the healthcare system, knowledge of community resources, and a strong need for advocacy for appropriate services and care.What You'll DoProvide day-to-day supervision, direction, guidance, and support to CRCL team members and ensure alignment with program and organizational objectivesOversee all daily operations, including scheduling, staffing coverage, and shift readinessSupport hiring, onboarding, and training of recent staff,



ensuring required competencies are metContribute to the overall strategic leadership, program vision, and oversight for the CRCL program, ensuring alignment with the Purpose Society's mission, values, and organizational prioritiesContribute to program planning, evaluation, and continuous improvement initiativesProvide crisis intervention, risk and suicide assessments, and de-escalation supportMonitor the safety of staff and their practices on a daily basis and initiate crisis management protocols as requiredApply trauma-informed, anti-oppressive, and culturally responsive approaches in all interactionsParticipate in community outreach and liaison with key stakeholders and partners and maintain trusting, respectful and collaborative relationships with clients, families, colleagues, referral sources, service providers and the publicWork collaboratively with Canadian Mental Health Association (CMHA BC) staff on all facets of the projectPrepare and submit monthly and quarterly reports to funders and stakeholders, ensuring accuracy and complianceMaintain accurate and timely clinical and non-clinical documentationProvide on-call and after-hours support to the crisis team as requiredPerform other related duties as assignedTraining RequirementsSuccessful candidates must complete all required training, which consists of multiple full-day sessions. Full participation is a condition of employment for this role. Individuals who are unable to attend and complete the full training program, regardless of employment status (full-time, part-time, or casual),



will not be eligible to join the team.What We Are Looking ForUniversity degree in Social Services or equivalent combination of education and experience. Master's degree is preferred.A minimum of five years of community mental health and addictions experience with a strong knowledge of clinical and crisis assessments and interventionsA minimum of three years in a supervisory positionKnowledge of the mental health classifications, issues and literatureDemonstrated skill in client-centered care, trauma and violence informed practice, skill development and counsellingUnderstanding and knowledge of working with persons with mental health and/or addictions issues as well as an understanding of the intersectionality of systemic barriers and social determinants of healthKnowledge of systemic and structural factors that impact Black, Indigenous, racialized and LGBTQ2S+ communitiesKnowledge of common drugs, their effects, and the toxic drug crisisAdvanced overdose recognition and response trainingCurrent First Aid and CPR certificationNVCI TrainingAbility to maintain a non-judgmental and non-stigmatizing approach is requiredWillingness to participate in on the job on-going training and outside trainingStrong verbal, written communication and problem-solving skillsA valid Class 5 driver's license is requiredWhy Work With UsJoin our mission-driven organization and help create positive change in people's lives. By working with us, you'll be part of a dedicated team that:Provides essential services to vulnerable populationsFosters personal growth and healthy decision-makingContributes to community well-being in the Lower MainlandYour work will directly support our programs, which are made possible through sufficient government funding. If you are passionate about making a difference and want to be part of a dynamic, values-driven team, the Lower Mainland Purpose Society for Youth and Families is the place for you.Required:3 Professional references from supervisorsCriminal record checkValid First Aid Certificate (OFA1 or equivalent)

📌 Crcl (Crisis Response, Community Led) Coordinator (New Westminster)
🏢 Purpose Society
📍 New Westminster