Lead member service, frontline coaching, and store execution at MEC as a hands-on Department Manager, Member Experience, on the sales floor.

Reporting to the General Manager, you lead teams across the sales floor, Cash and Member Service Desk, and Tech Service Shop. You strengthen service standards, community connections, and operational consistency. The role supports recruitment, onboarding, training, and inclusive team culture.

Key Responsibilities:

- Set service tone and direct daily floor execution
- Coach teams through observation and real-time feedback
- Resolve member issues and escalate when appropriate
- Lead community outreach, partnerships, and member-facing events
- Use sales and service metrics to guide decisions

Requirements:

- One to three years leading frontline member-facing teams
- Solid floor leadership and coaching skills
- Ability to interpret service and sales KPIs
- Proven onboarding, training, and team development experience
- Flexibility for evenings, weekends, and holidays

Bring sound judgment, outdoor passion, and coaching expertise to MEC’s member experience leadership team across daily store operations.

📌 MEC Member Experience Department Manager (North Vancouver)
🏢 Mountain Equipment
📍 North Vancouver