Use fluent English and French to support Triangle MasterCard members from Ontario in a customer-focused contact centre environment. Handle wide-ranging telephone inquiries with courtesy, accuracy, and sound judgment.

As a Customer Relationship Contact Centre Representative, you will address questions about credit card usage, statements, and marketing programs. The bilingual role offers permanent part-time and full-time positions, with six weeks of weekday training. Success requires active listening, computer knowledge, and effective communication.

Key Responsibilities:

- Respond courteously to diverse Triangle MasterCard member inquiries
- Protect customer account information integrity and security
- Apply product, technical, and process knowledge appropriately




- Maintain accurate customer information throughout interactions
- Provide relevant products and services when appropriate

Requirements:

- Fluency in spoken and written English and French
- At least one year of customer service experience
- Excellent verbal and written communication skills
- Active listening, problem-solving, and decision-making abilities
- Basic browser-based functions and computer knowledge

Bring bilingual communication, active listening, and customer service experience to Canadian Tire Bank’s Triangle MasterCard contact centre.

📌 Bilingual Credit Card Customer Service Representative (Marathon)
🏢 Canadian Tire Bank
📍 Marathon