We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration

Reporting To: Manager, Customer Service Administration

Full-Time/Part- Time: Full-time

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Salary Range: $43,000 - $53,000

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 6.5

Office Location: Downtown Toronto

Great location Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How you will contribute:

- Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
- Identify and process requests in a timely fashion
- Input accurate new account information into the mortgage system
- Confirm processed request to client in a timely fashion
- Prepare Mortgage Assumption Statements




- Follow-up with Solicitor for receipt of completed assumption documents
- Ensure the accurate processing and update through auditing the processing of co-workers
- Identify and solve inquiries in a timely fashion
- Follow-up with client to confirm resolution and customer satisfaction
- Complete special projects as assigned by the Management Team

- Distribute faxes and emails through workflow
- Identify the files and purpose of faxes or emails
- Assist with preparing files for escalation
- Sort mail and scan incoming mail
- Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

- Post-secondary education and/or equivalent work experience
- Mortgage experience an asset
- Competency in MS Office; capacity to learn current technologies/systems
- Bilingualism (French, English) required - interactions with English/French-speaking customers or partners
- Proven organizational skills and demonstrated ability to prioritize and multi-task
- Proven customer service focus
- Strong attention to detail
- Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
- Excellent telephone manner

📌 Administrator II--Bilingual (Toronto)
🏢 First National Financial
📍 Toronto