Serve Penticton residents as a Relief Bylaw Intake Administrator, using customer service and communication skills in Penticton, B.C. to triage complaints.

Reporting to the Bylaw Manager, you will provide the first contact for most bylaw complaints. The work combines call intake, file administration, dispatch, and public inquiries. You will explain municipal bylaws while coordinating information with officers, City departments, and outside agencies.

Key Responsibilities:
Gather information, prepare files, and prioritize calls for service
Dispatch calls to field officers using two-way radio communications
Communicate file status while protecting confidential information
Prepare notices, letters, reports, forms, and tracking documents




Intake ticket disputes and prepare evidence packages

Requirements:
Outstanding customer service and solid verbal communication skills
General office experience and effective computer skills
Ability to multitask, manage time, and handle pressure
Familiarity with municipal bylaws and Criminal Code matters
Ability to build relationships with residents and community contacts

Bring customer service, file administration, and bylaw communication skills to support Penticton’s Bylaw Services Department.

📌 Bylaw Intake Administrator Penticton
🏢 City of Penticton
📍 Penticton