Lead SaaS implementations across Canada with Excel, SQL, and customer onboarding expertise. This full time role supports customers from planning through launch.

Owner Relations Technology seeks an Implementation Manager to lead its Implementation team while contributing directly to customer deployments. You will oversee configuration, project planning, data preparation, troubleshooting, and handoffs to Support. The role serves customers using software for property managers and hoteliers.

Key Responsibilities:
Lead implementations from pre-sale planning through launch and Support handoff
Manage workloads, coaching, training, performance guidance, and escalations
Review requirements, scope, timelines, risks, data, and configuration
Guide complex configuration, data preparation, troubleshooting, and escalations




Improve processes, documentation, templates, standards, and customer experience

Requirements:
Five or more years in SaaS implementation or related services
Two or more years leading technical or customer-facing teams preferred
Solid Excel proficiency with large datasets and data validation
Working knowledge of SQL, CSV, and flat file formats
Robust English communication, leadership, organization, and problem-solving skills

Bring implementation leadership, technical guidance, Excel, SQL, and customer-focused project oversight to Owner Relations Technology.
J-18808-Ljbffr

📌 Saas Implementation Manager Canada Squamish
🏢 Jonas Software Group
📍 Squamish