Job Responsibility:

We are seeking a Customer Relations Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, building strong relationships, and enhancing customer satisfaction.

Duties:- Respond to customer inquiries via phone, email, and in-person- Maintain a high level of professionalism and customer service at all times- Develop and maintain strong customer relationships- Identify opportunities for business development and upselling- Utilize Salesforce or similar CRM software to track customer interactions- Analyze market trends to provide insights for sales strategies- Communicate effectively with customers and internal teams- Provide leadership in resolving customer issues





Qualifications:- Proven ability to negotiate and handle difficult situations with customers- Experience in business development and account management- Familiarity with Salesforce or other CRM tools- Robust sales acumen with the ability to identify opportunities- Excellent communication skills, both verbal and written- Ability to analyze data and market trends effectively- Demonstrated leadership skills in a customer-facing role

This position offers a competitive salary, advantages package, and prospects for career growth. If you have a passion for customer relations and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: $52,641.83-$76,486.23 per year

Additional pay:
Bonus pay

Benefits:
Company events
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
Vision care
Wellness program

Flexible language requirement:
French not required

Schedule:
Monday to Friday

Work Location: In person

📌 Customer Relationship Manager North York (Canada)
🏢 DMSOLVING
📍 Canada