Job Responsibility:

Summary

We are seeking an Appointment Coordinator to join our team at Campbell Ford. In this role, you will be essential in managing customer appointments and ensuring a seamless experience for clients seeking repair services. Your contributions will help maintain our commitment to excellence and customer satisfaction.

Responsibilities
Greet service customers promptly and courteously.
Accurately enter and verify customer and vehicle information.
Manage incoming appointment requests from customers via phone and online platforms.
Schedule appointments efficiently to optimize workflow and service delivery.
Communicate with customers to confirm appointments and provide necessary information regarding their vehicle repairs.
Maintain accurate records of appointments and customer interactions in our system.
Inform customers about current service promotions.
Check for outstanding recalls and warranty coverage, advising customers accordingly.
Initiate outbound contacts for service reminders, missed appointments, seasonal tire changes, and service promotions.
Coordinate with the parts department to ensure parts availability for scheduled maintenance or recalls.




Assist in addressing customer inquiries and resolving any scheduling conflicts.

Requirements
Proven experience in a customer service or administrative role is preferred.
Robust organizational skills with the ability to manage multiple tasks efficiently.
Excellent communication skills, both verbal and written.
Proficiency in using scheduling software or CRM systems is an asset.
A positive attitude with a focus on providing exceptional customer service.

If you are passionate about delivering outstanding customer experiences and want to be part of a agile team at Campbell Ford, we invite you to apply today!

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Expected hours: 40 per week

Additional pay:
Bonus pay

Advantages:
Dental care
Extended health care
Paid time off

Flexible language requirement:
French not required

Schedule:
Monday to Friday

Ability to commute/relocate:
Ottawa, ON K1Z 0A3: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Service Appointment Coordinator Ottawa
🏢 Campbell Ford Sales
📍 Ottawa