Fortinet FortiSASE troubleshooting leads this Technical Support Engineer position, using networking expertise and customer communication to resolve security cases.

This Technical Support Engineer supports Fortinet’s Secure Access Service Edge product, FortiSASE. The work involves configuration analysis, customer system analysis, corrective recommendations, and technical education. You will consult documentation, reproduce environments, isolate problems, and manage cases through closure.

Key Responsibilities:
Troubleshoot Fortinet’s FortiSASE product
Collect and analyze configuration and system information
Recommend corrective actions and potential current solutions
Reproduce customer environments and isolate problems
Manage escalations,



communications, and cases through closure

Requirements:
Three or more years in technical support or system administration
Networking or security company experience, or equivalent education
Knowledge of Windows, OSX, and Linux operating systems
Understanding of TCP/IP, routing, switches, BGP, and SDWAN
Solid troubleshooting and written and verbal communication skills

Apply FortiSASE troubleshooting, networking knowledge, and case management skills to Fortinet customer support.
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📌 Fortinet Fortisase Support Engineer Burnaby (Canada)
🏢 Fortinet
📍 Canada