Lead application support operations in Pickering, Ontario, using incident management and cloud technologies to strengthen MPAC’s business-critical services. Guide reliable client service.

As Manager, Application Support, you will lead production support for MPAC’s business-critical applications. The role combines team leadership, application architecture, monitoring, and service management. You will coordinate technical teams, improve reliability, and support operational readiness across releases.

Key Responsibilities:
Lead application support services for business-critical production applications
Coordinate complex incidents across Development, Infrastructure, Cybersecurity, and IT
Enhance monitoring, alerting, and proactive issue detection
Lead root cause analysis and corrective actions




Drive automation and continuous improvement across support processes

Requirements:
Post-secondary education in information technology or related field
At least five years of progressively responsible application support experience
Experience leading teams supporting business-critical applications
Solid understanding of architecture, integrations, infrastructure, databases, networks, and security
Knowledge of incident, problem, change, and service management

Bring technical leadership, application monitoring, and client-focused service management to MPAC’s Application Support team in Pickering.
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📌 Manager Application Support Operations Pickering
🏢 Municipal Property Assessment
📍 Pickering