Job Responsibility:

Job Summary:

We are looking for a motivated and friendly Customer Service Representative to join our team. This entry-level position is ideal for someone who enjoys helping others, is eager to learn, and can communicate clearly and professionally with customers. You will be the first point of contact for customers and play a key role in ensuring their satisfaction.

Key Responsibilities:
Respond to customer inquiries via phone, email, or in-person in a skilled and timely manner
Provide accurate information about products, services, pricing, and lead times
Resolve basic customer complaints or issues; escalate complex cases when necessary
Process orders, returns, and exchanges using company software
Keep records of customer interactions and transactions
Follow up with customers to ensure satisfaction or gather feedback
Support the sales and operations team as needed
Maintain a clean and organized front desk or reception area (if applicable)
Learn and stay updated on company products and services

Qualifications:
High school diploma or equivalent




Strong communication and interpersonal skills
Basic computer proficiency (MS Office, email, data entry)
Ability to multitask and stay calm under pressure
Fluency in English; other languages (e.g. Mandarin, French) are an asset
Previous customer service experience is a plus, but not required
Willingness to learn and take initiative

Work Environment:
Office or front desk setting
May involve standing, walking, or sitting for extended periods
Some roles may involve working with a small warehouse or factory team

Job Types: Full time, Part time

Pay: $18.00-$20.00 per hour

Additional pay:
Overtime pay

Benefits:
Dental care
Extended health care
Life insurance
Paid time off

Schedule:
8 hour shift

Education:
Secondary School (preferred)

Experience:
administrative assistant: 1 year (preferred)
receptionist: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative Junior Toronto
🏢 Top Dog Garage Doors
📍 Toronto