Support ProAll mixer customers through hydraulic troubleshooting and equipment training, using phone, email, video chat, or in-person service. Travel is required.

The Customer Support Technician reports to the Customer Service Manager and resolves technical issues for customers. You will troubleshoot mixer operations, calibration, maintenance, warranties, and repairs. The work includes customer communication, field support, training delivery, documentation, and coordination with engineering and quality control.

Key Responsibilities:
Provide technical support across phone, email, video, and in-person channels
Conduct mixer calibrations, in office troubleshooting, and customer training
Investigate parts needs and collaborate on mechanical, hydraulic, and electronic issues
Register support and warranty issues using applicable software




Create technical reports, guides, videos, and training materials

Requirements:
Valid trade certificate or three to five years relevant trade experience
Hydraulic and electrical circuit troubleshooting expertise is highly valued
Proficient computer skills, including Microsoft Office business applications
Solid written, verbal, analytical, and organizational communication skills
Valid Canadian passport and willingness to travel internationally and domestically

Apply customer support, equipment training, and technical troubleshooting skills to help resolve ProAll mixer issues effectively.
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📌 Customer Support Technician Proall Mixers Olds
🏢 ES Utilities South Dakota-USA
📍 Olds