Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the front office while on duty.

What You'll Do
Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction
Train, coach and mentors employees. Creates an workplace that allows employees to achieve job fulfillment
Distribute tasks, coordinate workflow for the department to ensure on-time delivery and effective performance on all duties
Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement
Effectively maximize inventory levels during high occupancy/sold out nights
Monitor standards, details, policies and procedures
Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the fire panel. Makes sure all employees follow these procedures to ensure guest safety. Promotes a safe working environment




Maintain a high level of professionalism in all aspects of job performance
Consistently demonstrate a commitment to personal guest service excellence
Comply with the Germain Hotels policies, procedures and code of ethics
Perform any and all other tasks which are assigned by management

What You'll Bring
Hospitality diploma / degree or equivalent experience
Problem solving skills, as well as the ability to work quickly and multi-task
Excellent customer service and communication skills
Supervisory experience an asset
Able to work in a team environment
Excellent verbal et written communication
A second language an asset

What We Offer
A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hotels properties through Canada
Prospects to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

📌 Team Lead Guest Services Calgary
🏢 Germain Hôtels
📍 Calgary