Deliver personalized luxury hospitality at Glenhill Hotel in Toronto through polished communication, thoughtful hosting, and detailed guest service. Support a seamless experience across every touchpoint.

The Guest Experience Ambassador represents Glenhill Hotel as its visible, composed host. This hands-on position combines guest-facing service with operational awareness, including reservations, arrivals, service recovery, and suite readiness. You will coordinate with Housekeeping, Maintenance, Residential Concierge, and Catering & Events teams.

Key Responsibilities:

- Anticipate guest needs, preferences, routines, and individual expectations
- Handle inquiries and service recovery with confidence and empathy
- Maintain accurate guest notes, profiles, preferences, and communications




- Inspect suites and coordinate readiness issues before arrivals
- Support guest stays during events with Catering & Events

Requirements:

- Previous hospitality, boutique hotel, or customer-facing service experience
- Strong written and verbal communication with a polished tone
- Comfort using hotel PMS and digital operational systems
- Adaptable availability for evenings, weekends, and holidays
- Ability to stand extended periods and lift up to 40 pounds

Bring discretion, judgment, and personalized service skills to Glenhill Hotel's luxury guest experience team in Toronto.

📌 Luxury Hotel Guest Experience Ambassador (Toronto)
🏢 Glenhill Hotel
📍 Toronto