Service CoordinatorWe use cookies and process personal data to ensure the proper functionality of our careers portal and to improve your user experience. By continuing to use this site or clicking ‘Accept,’ you agree to our use of cookies and data processing as described in our Privacy Policy.# Careers## Service CoordinatorApply: Hybrid: Winnipeg, MB: Full time: Posted Today: JR1935Life Benefit Solutions, a division of People Corporation, is a trusted Group Insurance & Retirement Broker proudly serving Indigenous employers across Canada. We specialize in designing benefit programs that thoughtfully integrate Non-Insured Health Benefits (NIHB), supporting equity between Status and non-Status employees. Our mission is to deliver customized, community-conscious solutions that meet the unique needs of Indigenous and non-Indigenous employees alike. The Service Coordinator role serves as a key member of the National Indigenous Solutions Practice and is responsible for delivering exceptional service and administrative support to plan members, plan administrators, clients, and internal stakeholders. Acting as a primary point of contact, this role provides guidance and support related to group benefits and retirement plans while ensuring the timely and accurate processing of administrative requests. Working closely with Account Managers, plan administrators, insurance carriers, and service providers, the incumbent helps coordinate plan administration activities, resolve member inquiries, support claims processes, and facilitate effective communication between stakeholders. The role also contributes to the successful delivery of client services through training coordination, implementation support, employee meetings, and ongoing operational initiatives. This position requires solid organizational skills, attention to detail,



excellent communication abilities, and a commitment to providing culturally respectful and responsive service to Indigenous members, communities, and organizations. We strongly encourage Indigenous applicants to self-declare in your cover letter.### ### # The Service Coordinator will: Plan Member & Client Support* Serve as a primary point of contact for plan members and plan administrators regarding Group Benefits and Group Retirement Services inquiries.
* Provide timely, professional, and culturally responsive service to plan members, plan administrators, and clients.
* Assist plan members and plan administrators with health, dental, life, disability, critical illness, and retirement-related inquiries.
* Support members through claims processes by assisting with forms, documentation requirements, and communications with carriers and service providers.
* Guide members through prior authorization and special authorization prescription processes.
* Assist members with accessing employee and family assistance programs (EFAP) and other available resources.
* Redirect financial planning, investment, or specialized inquiries to the appropriate Account Manager.
* Support communication initiatives and educational outreach to plan members and client organizations. Plan Administration* Process employee and employer requests related to group benefits and retirement plans.
* Manage enrolments, terminations,



beneficiary updates, salary adjustments, address changes, class transfers, and other administrative requests.
* Conduct thorough quality reviews of administrative transactions to ensure accuracy and completeness.
* Assist with annual administration activities including reports, reconciliations, and regulatory filings.
* Provide administration forms, claim documentation, and plan resources to members and plan administrators.
* Verify retirement account balances and investment selections as required.
* Support retirement plan withdrawal requests and related documentation.
* Maintain accurate plan administrator information and online administration access with carriers. Client, Carrier & Stakeholder Coordination* Act as liaison between plan members, plan administrators, insurance carriers, service providers, health practitioners, and other stakeholders.
* Follow up with carriers and service providers to support claim resolution and administrative inquiries.
* Coordinate communications between stakeholders to ensure timely issue resolution.
* Support onboarding of new clients and implementation of group benefits and retirement plans.
* Coordinate and facilitate plan administrator training sessions in partnership with carriers.
* Assist in educating plan administrators on online administration systems and self-service tools.
* Support coordination with Non Insured Health Benefits (NIHB) and other applicable organizations when required.
* Assist with Annual Information Returns, BEB and Schedule of Contributions reports
* Assist with group insurance and pension deductions
* Liaise with health and dental practitioners as well as insurance carriers as needed to support client inquiries and requests

📌 Service Coordinator (Winnipeg)
🏢 People
📍 Winnipeg