Serve Manulife Bank customers in French and English through a hybrid Contact Center role focused on empathy and technical problem-solving.
As a Bilingual Customer Service Representative, you will support policyholders, agents, and partners through inbound calls, email, and chat. You will analyze inquiries, document interactions, and provide accurate information about products, services, and regulations. The role requires frequent communication with English-speaking customers or employees outside Quebec.
Key Responsibilities:
Provide customer service in French and English
Handle high volumes of customer inquiries
Analyze issues and deliver proactive solutions
Document interactions using multiple technology systems
Collaborate on complex customer concerns
Requirements:
Verbal and written French and English proficiency
Experience in a quick-paced customer service setting
Robust technical skills and system navigation ability
Call center experience, especially in financial services, preferred
Availability for provided weekday and weekend schedules
Apply your bilingual communication, empathy, and technical skills to strengthen customer connections with Manulife Bank.