Design AI-enabled mortgage workflows in Toronto as a full time UX Designer using research, prototyping, and usability testing. Make complex operations clearer for employees and partners.Reporting to the Assistant Vice President IT, Application Development, this UX Designer works within a First National product squad. The work spans user research, service design, interaction design, and production-ready specifications. You will collaborate with Product, underwriting, AI engineering, full-stack engineering, and quality teams.Key Responsibilities:
Research underwriters, brokers, servicing teams, and operations usersMap journeys, service blueprints, handoffs, and exception pathsCreate flows, wireframes, prototypes, and interaction specificationsDesign understandable AI outputs,



review paths, and escalationMeasure usability, adoption, trust, accessibility, and user feedbackRequirements:
Bachelor’s degree or equivalent practical experienceFive-plus years delivering complex digital productsPortfolio showing research, workflow design, prototyping, and testingAdvanced Figma or comparable tool proficiencyExperience with complex rules, exceptions, approvals, and accessibilityBring UX research, interaction design, and AI experience skills to First National’s Toronto mortgage technology team.
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📌 Ux Designer Ai Mortgage Workflows Winnipeg
🏢 First National Financial
📍 Winnipeg