Position: Temp Consumer Relations Associate Reports to: ​Sr. Brand Manager​

We are looking for a ​​Temporary Consumer Relations Associate​​ to support our Marketing team on an hourly, remote basis. Our ​​Consumer Relations Associate​​ will help us respond to a high volume of consumer emails and calls across our brands, including our sister company One Degree Organic Foods.

Opportunities

This is a short-term role focused on helping our Consumer Relations team work through an increase in consumer inquiries. You will respond to consumer questions and complaints with care, log cases accurately, and escalate sensitive issues to the team. Full training is provided.

Requirements

Here is who you are…
You are patient, friendly and skilled, including with consumers who are upset or frustrated
You write explicit, warm and error-free emails
You are organized, reliable and comfortable working independently from home




You have some customer service experience (call centre, retail and hospitality all count)
You are comfortable with MS Office, and experience with Zen Desk or IssueTrak is an asset

things you will do…
Respond to consumer emails and calls in a prompt and courteous manner, following our response guidelines
Log all consumer contacts accurately in Zen Desk and IssueTrak
Resolve routine issues (e.g., replacements, coupons) within established guidelines
Escalate sensitive, complex or quality-related issues to QA, Compliance, Operations, R&D;, Marketing and Consumer Relations
Stay up to date on product knowledge for the brands you support
Adhere to all company policies and procedures

Role details…
Temporary, hourly position
Weekday hours, with occasional flexibility as needed

Hourly Rate - $22 - $24/

📌 Consumer Relations Associate Contract Abbotsford (Canada)
🏢 Silver Hills Bakery
📍 Canada