RV customer service and repair coordination define this Service Advisor position at Fraserway RV, connecting customers with technicians throughout service.
As a Service Advisor, you will manage customer expectations, technician workflow, repair timelines, and service quality. You will listen to concerns, document needs, explain estimates, and coordinate repairs. Clear communication supports customers from appointment scheduling through pickup.
Key Responsibilities: Listen to customers and document repair concerns accurately
Schedule appointments and create detailed work orders
Explain estimates, costs, recommendations, and service options
Provide updates about repairs, parts, costs, and completion dates
Review completed work and finalize customer invoices
Requirements: Service Advisor, Service Writer, or similar experience
Clear qualified communication in person, email, and phone
Ability to explain technical information clearly
Organization and comfort managing competing priorities
Comfort using computers and service management systems
Bring customer communication, repair coordination, and organized service follow-through to Fraserway RV’s customer-focused Service Advisor team.

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📌 RV Service Advisor Customer Experience (British Columbia)
🏢 Fraserway RV
📍 British Columbia