30 Oct
|
MSC Cruises
|
Mississauga
30 Oct
MSC Cruises
Mississauga
MSC Cruises is seeking a Resolution Agent Coordinator for the Contact Center in Mississauga. The role focuses on real-time guidance to agents on bookings, policies and guest service, driving first-contact resolutions, and SME-level support on MSC policies and systems.
The ideal candidate will be a robust problem solver with excellent communication and a track record of guest satisfaction. This position supports a 7-day operation with evenings/weekends included, and is based in Canada.
📌 Bilingual Guest Resolution Specialist (Mississauga)
🏢 MSC Cruises
📍 Mississauga