Job Category: Operations
Requisition Number: BILIN001606
Posted : October 16, 2026
Full-Time
Locations Showing 1 location
Winnipeg, MB R3H0R9, CAN
Description Job Type: Full Time HYBRID, Winnipeg
Hours: Vary
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Job Summary:
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently. A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups
AnswerNet Offers Great Benefits: Ongoing training and development to ensure your success
Virtual paid training
Paid time off




Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short and Long-Term Disability options
Internal career advancement opportunities
Your Qualifications: Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Hybrid) role include:
The ability to speak/write fluently in Spanish and English
A high school diploma or GED
Proficiency in fast-paced multitasking
Eagerness to learn new technologies
Submit to and pass a criminal background check
Strong computer navigation skills and PC knowledge
Minimum typing speed of 25wpm
A quiet, distraction-free environment to work from in your home
PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
2 monitors
Noise-cancelling USB-connected headset
Webcam
Smartphone
Key Responsibilities:



Answer inbound customer calls in a professional and courteous manner.
Provide timely and accurate information regarding products and services
Educating donors on ways they can support their cause.
Continually maintain working knowledge of our clients’ products, services and promotions
Meet daily performance metrics and call handling targets.
Demonstrating a strong desire to meet goals and raising funds for a long-term organization's sustainability.
Manage and respond to customer inquiries across various digital channels, including email and chatrooms.
Document all customer interactions and feedback accurately within the required systems.
Adhere to company procedures and effectively escalated complex issues when necessary.
Take ownership of the customer engagement to ensure all service requirements are met.
Utilize technology efficiently to accurately process donor transactions and manage customer information.
Maintain a high level of comfort and proficiency in a fully digital work environment, quickly and accurately navigating multiple software platforms and websites concurrently. (No deep technical expertise is required, but comfort with digital tools is a must.)
Demonstrate robust interpersonal skills, including free-flowing conversation and excellent phone etiquette, to deliver a stellar donor experience.
Exhibit empathy and understanding when engaging with our valued customers.
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well

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📌 Bilingual Customer Service Agent, Winnipeg, Hybrid (Manitoba)
🏢 AnswerNet
📍 Manitoba