We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration!

Reporting To: Manager, Customer Service Administration

Full-Time/Part- Time: Full-time

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Salary Range: $43,000 - $53,000

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 6.5

Office Location: Downtown Toronto

Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity
The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How you will contribute:

Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)

Identify and process requests in a timely fashion

Input accurate new account information into the mortgage system

Confirm processed request to client in a timely fashion

Prepare Mortgage Assumption Statements





Follow-up with Solicitor for receipt of completed assumption documents

Ensure the accurate processing and update through auditing the processing of co-workers

Identify and solve inquiries in a timely fashion

Follow-up with client to confirm resolution and customer satisfaction

Complete special projects as assigned by the Management Team

Distribute faxes and emails through workflow

Identify the files and purpose of faxes or emails

Assist with preparing files for escalation

Sort mail and scan incoming mail

Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

Post-secondary education and/or equivalent work experience

Mortgage experience an asset

Competency in MS Office; capacity to learn new technologies/systems

Bilingualism (French, English) required - interactions with English/French-speaking customers or partners

Proven organizational skills and demonstrated ability to prioritize and multi-task

Proven customer service focus

Solid attention to detail

Demonstrated ability to work under pressure and maintain a calm focus during hectic periods

Excellent telephone manner

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📌 Administrator II--Bilingual (Ontario)
🏢 First National Financial
📍 Ontario