Serve Quince customers in French and English through chat, email, phone, and social channels while resolving issues empathetically and clearly.
As a Customer Experience Specialist, you will own interactions from start to finish and build trust through polished communication. You will navigate service tools, become a product expert, and share recurring insights that improve customer experiences. This position requires remote-environment communication and may be onsite near Toronto.
Key Responsibilities: Own customer interactions from beginning through resolution
Resolve issues with empathy and care
Navigate tools efficiently while maintaining human connection
Share recurring patterns and service insights
Guide customers authentically as a product expert
Requirements: French and English fluency, written and spoken
Minimum two years of customer service experience
High School diploma or GED
Explicit, professional communication in remote environments
Reliable internet and dedicated quiet workspace
Bring bilingual communication, empathy, ownership, and digital intelligence to Quince customer experiences across multiple service channels.

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📌 French Bilingual Customer Experience Specialist (Alberta)
🏢 Quince
📍 Alberta