Compensation: $28.01-30.60/hourly

Organizational Excellence Lead
Are you passionate about building strong teams, delivering meaningful learning, and strengthening quality in human services? We are seeking an Organizational Excellence Lead to join our Chief Executive Officer portfolio, under the guidance of our Quality, Risk and Safety Supervisor, to play a key role in advancing excellence across our organization.

About the Role
This is an exciting prospect to shape and lead our training and development approach while contributing to quality assurance, risk, and safety initiatives. You will ensure our staff are equipped with the skills and competencies needed to deliver high-quality, values based, person-centered supports.

This role blends training, education leadership, data-informed decision-making and quality improvement, making it ideal for someone who enjoys both facilitation and systems-level impact.

What You’ll Do

Foster and train a person-centered, values-based culture

Lead the development and delivery of competency-based training programs

Coordinate all mandatory skills based training for the Agency

Bring new and innovative training methods to the Agency

Ensure compliance minimums with regard to staff training

Create and deliver, or source and coordinate, engaging training materials for adult learners

Support organizational quality, compliance, and continuous improvement initiatives





Analyze and report data around training and quality outcomes

Participate in key committees (T&D;, H&S;, EDI)

Contribute to organizational planning, development, and innovation

Manage the Learning Management System for the Agency

Track staff learning, certifications, and performance outcomes

What You Bring

At least 5 years’ experience in the developmental services sector

Proven experience delivering training to adult learners

Knowledge of quality standards and compliance frameworks

Strong communication, facilitation, and interpersonal skills

Advanced computer and presentation skills

Experience with data tracking, analysis, and reporting

Commitment to equity, diversity, and inclusion

Assets

Health & Safety certification or willingness to certify

NVCI Trainer designation or willingness to certify

Person-Centered Trainer certification, or willing to certify

Experience with quality inspections, risk management, or survey tools

Why Join Us?

Be part of a forward-thinking organization committed to excellence, innovation, quality, and growth

Contribute to a strong culture of learning, safety, and inclusion

Build your leadership capacity and influence organizational systems

Play a key role in strengthening services for the people and communities we support

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📌 Organizational Excellence Lead (Ontario)
🏢 Talent Pool Builder
📍 Ontario