This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

This position has an end date ofJanuary 31, 2027.

Location - This role is in-person. Work primarily takes place at North Campus Edmonton.

Reporting to the Lead, Clinical Finance Services, the Patient Services Clerk provides clerical, administrative, financial and reception support to the patients, students, and instructors. This position works in a busy environment, processing financial transaction, submitting dental insurance claim forms, booking appointments, and act as first-point of contact with patients and students.

First point of contact for patients: handling walk-ins and large volume of phone inquiries

Patient check-in

Registers new and existing patients and confirms patient demographics
Adds dental insurance if applicable
Collects any outstanding fees on account
Collects pre-payment for certain treatment types
Update lab tracking form to indicate payment has been made
Contact patients who have not checked in within 20 minutes of appointment start time

Patient check out

Reviews treatment entered for appropriate fee codes, make changes as required
Submit insurance forms via CDAnet or mail
Collect payments and allocate to the appropriate bank
Document any payment information in transaction notes
Schedules appointment requests for follow up appointments

Patient Follow up

Documents all patient communication in patient contact notes
Monitors cancelled and failed appointments, assist to fill short notice cancellations




Sends patient correspondence through Patient Access or Brightsquid
Maintains patient files in accordance with applicable policies and retention schedules
Ensures patient complaints are routed to Patient Services & Systems Supervisor
Retrieves and returns phone messages

Booking

Uses SoD OHC Recall (Continuing Care) System - SOP to assist in scheduling periodontal treatment
Use NEW PERIO WORKFLOW 2021-2022 documentation to ensure periodontal charting and recall cards are accurate and complete
Uses SoD Dashboards and related ‘audit rules’ in scheduling periodontal treatment and maintaining accuracy of chart information
Provides essential general program information to patients prior to and during the initial stages of treatment, this includes providing information regarding costs and payment options
Books new and existing patient appointments for emergency, dental hygiene, pediatric, etc.
Monitors that student schedule is fully utilized
Updates tracking of student experiences and patient information

Finance

Processes cheque, debit, and credit card payments and completes daily deposits
Processes CDAnet and paper claim submissions




Collects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers
Contacts patients to ensure prompt payments of aged balance when required

Administration

Answers incoming phone calls from patients and forwards as appropriate
Provides new patients with link to patient sign up form
Process patient chart inactivation as approved by Team Director
Prepares patient chart copies as requested
Scheduling for special courses (eg. refresher courses), when required
Provide monthly assessment of student’s patient management skills to course director as requested
Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database
Performs other administrative duties as required
Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database

Dental Office Certificate or other dental-related post-secondary training
Minimum 2 years of relevant experience in a quick-paced dental office
Experience with processing a large volume of patient traffic and phone calls
Proficient with dental software
Experience with POS devices, processing payments and completing deposits
Ability to critically analyze all aspects of the patient record and identify any required changes
Accurate data entry skills; strong attention to detail

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

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📌 Clinical Admin Clerk Health care : University of Alberta · Edmonton · Closes Fri, Nov 6
🏢 Avenue.io
📍 Alberta