The Strathroy-Caradoc Police Service
- Part time Job Opportunity

Communications Dispatcher

The Strathroy-Caradoc Police Service is currently accepting applications for part-time, permanent “Communications Dispatchers.”

Position Summary

To provide complaint handling and dispatch calls for service for the Strathroy-Caradoc Police Service and contracted fire agencies using police and fire computer systems including Computer Aided Dispatch (CAD), Canadian Police Information Centre (CPIC), NICHE Records Management System (RMS), phone and radio systems. Provide call taking services as the 9-1-1 Primary Answering Service Point (PSAP) for the Municipality of Strathroy-Caradoc and the County of Middlesex.

Duties And Responsibilities

- Answers all incoming calls to the Communications Centre including emergency 911 calls, non-emergency and administrative calls, general inquiries, emergency service requests (ambulance, fire, police) and alarm company requests. Determines nature of call, distinguishing between criminal matters, civil matters and bylaws, and assists with ensuring caller's safety during emergency calls. Prioritizes emergency vs. non-emergency vs. administrative calls such as road conditions, tow truck procedures, or weather inquiries.
- Monitors units, assesses calls for service, and responds to radio calls on the radio system by operating and responding to all the talk groups on the systems, including all police personnel, including school liaison and training. Responds to radio calls on the radio system from police and fire. Utilizes the regulations, guidelines and operation of the common channel. Operates all special features on the system such as call alerts. Uses “10” codes, and acceptable radio terminology.



Monitors unit GPS locations using the available software. Dispatches and monitors officers and maintains contact for officer safety. Operates emergency back-up radio and phone systems.
- Gathers complete and accurate information as possible from callers through the use of clear questions, a calm demeanor and empathy, where appropriate. Adjusts communication style to meet caller needs to quickly determine how to route response. Collates call taker data from various callers in relation to the same call. Initiates an appropriate response that may include forwarding calls, dispatching officers and referring callers to outside agencies; taking control in a professional and timely manner. Provides service to many people, working under many simultaneous deadlines. Interviews and probes callers rapidly to acquire complete address (location) information, using effective descriptors. Undertakes verifications to acquire information about additional hazards from police system occurrences such as alcohol, mental illness/medical conditions or other additional hazards and updates the system, dispatcher and responding officer(s). Responds to callers inquiring their call status or to up-date the dispatcher with current information and handles complaints regarding response time.
- Operates the CAD system by entering information to identify appropriate response,



updates information and operates RMS and Niche RMS and required computer software systems to fulfil related job functions. Accesses 911 hang-up cell phone caller's phone numbers for call back using the Ani-Ali Lookup program. Utilizes the TTY to communicate with persons having hearing or speech difficulties.
- Completes Police Checks as required.
- Dispatches officers verbally according to written schedules and work orders, or as required by emergency situations. Deals with special circumstance calls as governed by policies such as hostage/barricaded persons, sexual assaults, domestic assaults, suicidal persons, mentally ill or emotionally disturbed and child abuse calls.
- Direct data enters incidents with complaint information, prioritizes and coordinates the activities of officers using a variety of computer-aided communications radio and dispatching equipment, linking with Niche RMS to create, open incidents and complaints, enter locations, enter caller and complainant information, verify, retrieve histories of previous incidents, and cancel incidents.
- Queries CPIC while dispatching or at officer's requests; edits incidents as per officer request. Queries PARIS and any other system that interfaces with CPIC in response to officers' requests. Compiles information from multiple windows and computer screens and relays to responding officer(s).
- Advises officers of additional hazards and route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information. Possesses knowledge of and is able to access all available internal and external resources, all Federal, Provincial, Municipal and Strathroy-Caradoc Police Serv

📌 Communications Dispatcher (Canada)
🏢 Municipality of Strathroy-Caradoc
📍 Canada