Description

The Enrolment Services Team in the Office of the Registrar is currently seeking a Recurring Part-time Enrolment Services Advisor.

Supporting over 85,000 inquiries annually, Enrolment Services provides student-facing advising services for the Office of the Registrar. As a central hub of student inquiry, advisors contribute to a positive student experience through their advising on all aspects of the student record, including admission, registration, fees, student loans, awards, exams, transcripts, and convocation.

Along with a team of student advising professionals, this position is responsible for upholding university and departmental regulations, policy, and compliance, as well as academic and referral services to support student engagement and student success while demonstrating critical thinking.

As a result, this role requires collaboration with staff and stakeholders campus-wide in order to ensure accurate and supportive student advising and cross-campus referrals. The demands and work volume associated with this position can be significant, particularly during peak periods occurring throughout the year (August, September, January). The ideal candidate will embrace change and thrive in a agile team environment.

As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Peak operational periods, including August, September, and January, may require overtime and have limited opportunity for vacation. Occasional weekend overtime might also be required to support campus-wide events.

Summary of Key Responsibilities

ADVISING

- Admission, Registration, Financial Aid, Fees, Awards, and Official Student Record.




- Utilize and refer to the university calendar to advise students on policies and regulations related to the following: admission and enrolment requirements, fee schedule and payments, financial aid, student loans, and awards.
- Provide quality service and advice, contribute to the creation of a supportive team, and identify ways to improve services to students, colleagues, and the university community.
- Provide troubleshooting support for student course registration. Provide appropriate advising/referrals when required.
- Follow established procedures and protocols for supporting student appeals, escalating registration issues, and processes related to course registration.
- Advise students about all aspects of their student financial account, including charges/fee assessments, payments, credits, debits, refunds, etc.
- Ability to synthesize and explain all components of a student's financial account.
- Ability to provide referrals where appropriate.
- Troubleshoot and advise on processes related to government student loans, including loan confirmations, remittance, amendments, and loan compliance.
- Where required, collaborate with internal specialists or external government agencies to inquire about funding eligibility, loan tracking, and changes to circumstances impacting student accounts.
- Support other duties/advising initiatives as assigned.




- Develop an area of subject matter expertise as it relates to the key portfolio areas of the unit (fees, registration, and financial aid).
- Maintain foundational advising knowledge as well as specialized knowledge related to the area of subject matter expertise. Act as the internal team liaison for matters related.
- Perform specialized duties related to the area of subject matter expertise in support of the student cycle.
- Act as the lead for new staff training as well as regular training and updates for the team as related to the area of subject matter expertise.
- Attend meetings, presentations, workshops, etc., related to the area of expertise.
- Report back to the team as needed.
- Independently review and make recommendations for enhancements to website, student communication, policies, procedures, etc., as related to the area of subject matter expertise.
- Perform other tasks and duties as assigned related to the area of subject matter expertise.

FEE ASSESSMENT, COLLECTION & STUDENT RECORD ADMINISTRATION

- Post charges related to administrative fees at the University of Calgary.
- Post student payments (debit, cheque, credit card) accurately and in accordance with institutional and department regulations.
- Continuously balance and uphold all financial audit compliance guidelines daily.
- Complete financial transactions and tasks daily and cash without error when reconciling.
- Support daily balancing and reconciliation for the office.
- Ability to review and identify errors in financial transactions.
- Generate and distribute copies of the student record (academic transcript) on demand.

ADMINISTRATIVE SUPPORT

- Supporting Electronic do

📌 Enrolment Services Advisor (Canada)
🏢 University of Calgary
📍 Canada