Edmonton International Airport, AB T9E0V3, CAN

Description
SUMMARY OVERVIEW

The Operations Agent is a dynamic role focused on managing and overseeing daily airport operations. This position involves coordinating with various departments to ensure smooth and efficient airport functioning, including monitoring flight schedules, managing gate assignments, and overseeing baggage handling activities. You will also be responsible for ensuring compliance with safety and security regulations, and promptly addressing any operational issues or emergencies. Additionally, this role requires effective communication with airline staff, airport personnel, and external agencies to maintain operational excellence and passenger satisfaction.

RESPONSIBILITIES

Coordinate daily operational activities within the airport

Monitor and manage flight schedules, gate assignments, and airport resources

Liaise with airline representatives, ground crew, and air traffic control

Ensure compliance with all aviation regulations and safety standards

Respond to operational issues and emergencies promptly

Provide timely information to staff and passengers regarding flight status and operational changes

Manage passenger boarding and disembarking processes

Oversee baggage handling and resolve any baggage-related issues

Coordinate with maintenance teams for aircraft and facility upkeep

Assist in implementing emergency response plans and protocols

Monitor weather conditions and their impact on flight operations

Prepare and maintain accurate operational reports and logs

Participate in training and development programs related to airport operations

Ensure a high level of customer service and passenger satisfaction

Exemplify PrimeFlight customer service and safety standards

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Must be legally authorized to work in Canada.

Communicate effectively in English (reading, writing, speaking)





Minimum of 1 year of experience in airport operations or a related field

Robust understanding of airport operations and safety regulations

Proficiency in using airport management software and systems

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

May need to reach with arms and grasp with hands

May need to push, pull

May need to crawl and crouch, at times, in confined tight spaces

May need to bend, stretch, squat, kneel

May need to climb and work at elevated heights

Exposure to moderate and at times high noise levels





Exposure to Biohazards and/or Chemicals

Exposure to outdoor elements

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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📌 Operations Agent - YEG Airport (Alberta)
🏢 PrimeFlight
📍 Alberta