Requisition Number: 106817
Services Technician Location: 1. This role is fully onsite in our ON office.
Salary: $55,000 - $60,000
Insight at a Glance 14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally
About the role The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technical Analyst must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders. Along the way, you will get to:
Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
Assemble, configure, and troubleshoot computers and peripherals at an advanced level
Install operating systems and properly approved and licensed software
Perform routine equipment maintenance and upgrades.
Provide training on hardware and software
Install necessary drivers for required components and tests its functionality
Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.




Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients
Work with ticketing system provided, accurately and completely documenting work performed.
Create and maintain documentation for the knowledge base
Performs routine equipment maintenance and upgrading tasks
Troubleshoot problems on computers, peripherals and refer more complex problems to experienced staff
Enter commands and observes system functions to verify correct system operation.
Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.
Mentoring and training of teammates
Participate in multi team rotations as required
Be able to work in a group or individual setting as required.
Be AmbITious Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
What we’re looking for IT related Certificate or Diploma from a recognized post-secondary institution
3-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
Robust communication, organizational, customer service, documentation, and problem-solving skills




Must possess A+ certification
MCSE, MCP designation or other certifications are an asset
ITIL certification required
Working knowledge of PowerShell is an asset
Working knowledge of ServiceNow required
Must speak fluent English
Must possess current Driver’s License
Current Drivers Abstract
Back check will be required
Must be a lifelong learner engaged in ongoing upgrading and certification achievements
What you can expect Some of our benefits include:
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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📌 Services Technician (Ontario)
🏢 Insight Public Sector
📍 Ontario