Build customer care expertise at Neilson through clear communication, attentive listening, and service supporting life insurance customers in Canada.
As a Trainee Customer Care Agent, you will handle customer inquiries, policy changes, correspondence, and claims administration. The position suits candidates with customer service experience, resilience, attention to detail, and confidence managing calls. Financial Services knowledge is advantageous but not required.
Key Responsibilities: Deliver prompt customer service for inquiries and requests
Manage customer correspondence within agreed deadlines
Maintain accurate client records and regulatory compliance
Assist tailored policy changes for customer needs
Administer claims processes and escalate appropriately
Requirements: Willingness to obtain an LLQP license
Legal eligibility to work in Canada
Proven customer service experience
Exceptional communication and listening skills
Attention to detail and stress management
Support Neilson customers with accurate policy service, strong communication, and resilient performance in a target-driven setting.

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📌 Trainee Customer Care Agent Canada (Ontario)
🏢 Neilson Financial Services
📍 Ontario