With more than 90 clinics in Quebec, Groupe Forget, Audioprosthetists is the largest hearing healthcare network in the province. Groupe Forget’s mission focuses on the importance of helping people with hearing loss rediscover the joy of hearing.

We are committed to offering exceptional customer service and consider our patients’ well-being and satisfaction our prime concerns. Our team of seasoned professionals support each and every customer, by listening to their needs, answering their questions and considering the applicable alternatives and procedures. This guarantees that they get the best care possible.

For more information: https://www.legroupeforget.com/en

THE NEXT STEP IN YOUR CAREER AWAITS!
Your mission will be to serve as the administrative anchor of our team, providing reliable and quality administrative support and efficiently organizing our professionals’ daily activities.

YOUR ROLE ON THE TEAM

Customer service and administrative support

Warmly welcome patients at reception

Provide information and answers to patients on the telephone in a friendly manner

Manage appointments and the professionals’ agendas efficiently and effectively

Conduct personalized follow-ups with customers based on the information in their files and meticulously prepare these files for our professionals

Ensure invoice compliance and, when necessary, contact the RAMQ, the CNESST, insurance companies and other paying agencies

Efficiently manage patient files after their visit by digitizing and processing the new information

Diligently manage correspondence and communication (mail, email, faxes, memos, etc.)

Accounting and inventory

Process patient payments and follow up as needed

Conduct end-of-day close-out process and finalize sales reports

Make deposits and send documents to the accounting department

Prepare,



receive and ship orders

Oversee the inventory of patient products and office supplies

Organize purchase orders with suppliers and follow up when necessary

Send the financial data regarding inventory management to the accounting department

REQUIREMENTS FOR SUCCESS

A vocational or CEGEP diploma in Administration (specialization in Secretarial Studies)

At least two years of relevant experience

Bilingual,* spoken and written (an asset)

Full command of Office tools (Outlook, Word, Excel)

Knowledge of electronic medical record management

Ability to learn quickly and adapt to new challenges in a changing environment

Ability to manage stress and stay positive, even in difficult situations

WHY JOIN GROUPE FORGET

Competitive salary based on experience and qualifications

Generous group health insurance plan, covered entirely by the employer

Stable work schedule: 8:30 a.m. to 5:00 p.m., Monday to Friday
Partial reimbursement of membership fees to a sports/fitness centre

*This position requires the command of both English and French based on the following:

This particular job is located in an area where a significant proportion of the population speaks English.

The need to communicate clearly and effectively with customers every day, in person and on the phone. This includes providing easy instructions, planning medical appointments, understanding patient questions and answering them or referring them to the appropriate professional. The candidate must have an advanced level of proficiency in the production and comprehension of spoken English.

The need to read and understand documents written in English by either customers or health professionals, and to respond to them in writing, on a daily basis. The job candidate must have an intermediate level of proficiency in the production and comprehension of written English.

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📌 Administrative Agent (Quebec City)
🏢 Le groupe Forget
📍 Quebec City