Deliver five-star customer service at David’s Bridal through explicit communication, appointment support, garment care, and accurate point-of-sale transactions.
The Alterations Customer Service Representative supports successful department operations while reporting to the Store Manager. Welcome customers through phone, virtual chats, and in-person interactions. Manage customer flow, promote alterations services, and prepare garments for pickup. Address concerns confidently, escalating unresolved issues to leadership when needed.
Key Responsibilities: Welcome and service customers across phone, chats, and store interactions
Manage appointments, customer flow, pickups, and special orders
Press, steam, spot clean, and inspect merchandise




Promote alterations services and personalization options
Process accurate cash wrap transactions and maintain store standards
Requirements: High school diploma or equivalent degree
One to two years retail experience in apparel or specialty stores
Prior computerized point-of-sale system experience
Prior sewing experience is helpful
Ability to lift or move up to 10 pounds
Bring customer-focused communication, garment care, and point-of-sale accuracy to the Alterations department at David’s Bridal.

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📌 Alterations Customer Service Representative (Alberta)
🏢 David's Bridal
📍 Alberta