Support BMO customers at 291 Spadina Avenue through personal banking advice, transactions, and digital banking guidance. Work across branch channels as market needs require.
As a Customer Service Representative, you will deliver exceptional service while identifying customer needs and recommending appropriate financial solutions. You will handle banking requests, initiate referrals, and support everyday banking and credit card conversations. The work includes collaborating with branch partners, protecting customer privacy, and following risk and compliance policies.
Key Responsibilities: Welcome customers and complete banking transactions
Identify needs and provide financial guidance
Initiate referrals to BMO colleagues




Explain digital and self-serve banking options
Escalate complex customer situations when required
Requirements: No prior experience necessary
Related post-secondary degree or certification desirable
Knowledge of personal banking products and trends
Basic communication, organization, and collaboration skills
Confidence using online tools and applications
Bring listening, problem-solving, and customer service skills to BMO banking conversations, transactions, referrals, and digital guidance at the branch.

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📌 BMO Banking Customer Service Representative (Ontario)
🏢 BMO
📍 Ontario