Global Relay seeks a Customer Success Operations Analyst with technical expertise, analytical strength, and project management skills for complex migrations.
This analyst supports seamless transitions of data, applications, and systems across data archiving platforms. The position partners with Customer Success stakeholders and cross-functional teams to complete projects and campaigns. It also supports digital transformation, customer engagement, and scalable project delivery.
Key Responsibilities: Manage complex projects and business transformation initiatives
Plan data migrations with Provisioning, Data Services, and Support
Resolve migration issues involving security, compliance, and continuity
Lead meetings, working sessions, and requirements gathering




Drive customer campaigns and automate engagement projects
Requirements: Three or more years in Customer Success, Implementation, Onboarding, or Provisioning
Experience with Miro, Confluence, or project management tools
Experience creating process flows and managing change
Ability to create Salesforce and Excel dashboards and reports
Excellent communication, problem-solving, and critical thinking skills
Apply customer success operations, migration planning, and analytical project skills to complex Global Relay customer initiatives.

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📌 Customer Success Operations Analyst (British Columbia)
🏢 Global Relay
📍 British Columbia