Position OverviewPosition ID: 36185Position: Bilingual Customer Service Representative (English/French)Location: Aurora, OntarioWork Type: Hybrid – 2 days/week on-site, 3 days WFH (initial on-site training required)Employment Type: Full-time, PermanentCompensation: $50,000 – $55,000 + Comprehensive Benefits & RRSP MatchingAbout Our ClientOur client is a nationally recognized Canadian leader in retail marketing services, print production, and campaign fulfillment, supporting some of Canada's most established retail and consumer brands. They are seeking a Bilingual Customer Service Representative to join their Aurora-based team. This position supports retail stores and marketing programs by responding to inquiries, investigating order and delivery issues, and coordinating with internal teams to resolve customer concerns.ResponsibilitiesProvide customer service in French and English by phone and email to retail stores and central office teamsInvestigate questions about marketing materials, campaign shipments, order status, and store eligibilityUse multiple systems to review store information, inventory, order history, and campaign details to identify and resolve issuesSupport sales orders from entry through warehouse fulfillment and delivery,



including shipment trackingCoordinate with project management, warehouse, and internal support teams to address discrepancies and customer requestsRecord customer communications, resolutions, and escalations accurately in tracking systemsIdentify recurring problems, document solutions, and meet customer service KPIs and service-level expectationsPrioritize multiple customer requests while maintaining responsive, accurate serviceQualificationsFluent in both French and English, written and spoken, with qualified communication skills in both languagesCompleted post-secondary educationMinimum 2 years of relevant customer service experience in a fast-paced environmentStrong computer skills and ability to learn and navigate multiple business systems; proficiency with Microsoft Office, especially ExcelExperience or familiarity with CRM, order management, inventory systems, or online portalsAbility to investigate discrepancies, interpret order quantities and tracking information, and solve problems logicallyExcellent attention to detail, organization, professionalism, and ability to manage competing prioritiesExperience in supply chain, logistics, distribution, order management, print, or promotional products is an asset

📌 Bilingual Support Centre Representative (Aurora)
🏢 Recruiting In Motion - Eastern Ontario
📍 Aurora